At White.co.ke, we strive to ensure that your orders are delivered quickly, safely, and reliably. This Shipping Policy explains our delivery timelines, methods, and related terms.
1. Shipping Locations
- We currently ship across Kenya.
- For deliveries outside Kenya, please contact our support team at support@white.co.ke
- before placing an order.
2. Delivery Timelines
- Nairobi & Surrounding Areas: 1–2 business days.
- Major Towns (e.g., Mombasa, Kisumu, Nakuru, Eldoret): 2–4 business days.
- Remote/Outlying Areas: 3–7 business days depending on courier coverage.
Note: Delivery times are estimates and may vary due to courier delays, weather conditions, or other unforeseen factors.
3. Shipping Fees
- Nairobi: Flat rate of [Insert Amount e.g., KSh 250].
- Other Major Towns: From [Insert Amount e.g., KSh 350], calculated at checkout.
- Free Shipping: Orders above [Insert Amount e.g., KSh 5,000] qualify for free standard shipping.
4. Order Processing
- Orders placed before 2:00 PM EAT (Monday–Friday) are processed the same day.
- Orders placed after 2:00 PM or on weekends/public holidays are processed the next business day.
5. Tracking Your Order
- Once shipped, you will receive an email or SMS with a tracking number.
- You can track your order through our courier partner’s website or by contacting customer service.
6. Failed Deliveries & Returns
- If delivery is unsuccessful due to an incorrect address or unavailability, the courier will attempt redelivery.
- Additional fees may apply for repeated failed deliveries.
- For returns due to damaged items or incorrect products, please see our Return & Refund Policy.
7. Contact Us
For questions about shipping or your order, reach us at:
📧 support@white.co.ke
