At White.co.ke, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or make purchases.
1. Information We Collect
We may collect the following information when you interact with our website:
- Personal Details: Name, phone number, email address, billing/shipping address.
- Payment Information: Processed securely through trusted payment gateways; we do not store your full payment details.
- Order Details: Items purchased, transaction history, and delivery preferences.
- Technical Data: IP address, browser type, device information, and website usage patterns (via cookies or analytics tools).
2. How We Use Your Information
We use your data to:
- Process and deliver your orders.
- Communicate with you regarding purchases, promotions, and updates.
- Improve our website, services, and customer experience.
- Comply with legal obligations and fraud prevention.
3. Sharing of Information
We respect your privacy and do not sell your data. We may share information only with:
- Delivery Partners: To ensure successful delivery of your orders.
- Payment Providers: To process secure transactions.
- Service Providers: For website hosting, analytics, and IT support.
- Legal Authorities: If required by law or to protect our rights.
4. Data Security
- We use encryption, firewalls, and secure servers to protect your information.
- Only authorized staff and service providers have access to your data.
5. Cookies & Tracking
- White.co.ke uses cookies to enhance your browsing experience.
- You can disable cookies in your browser settings, but some site features may not function properly.
6. Your Rights
As a user in Kenya under the Data Protection Act (2019), you have the right to:
- Access the personal data we hold about you.
- Request correction or deletion of your information.
- Opt out of marketing communications at any time.
To exercise these rights, please contact us at privacy@white.co.ke
.
7. Retention of Data
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
8. Changes to this Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Effective Date.”
9. Contact Us
If you have any questions or concerns about this Privacy Policy, contact us at:
📧 privacy@white.co.ke
